Booking Policy
To ensure transparency, we kindly ask that you review the following information before booking your appointment.
All pricing includes GST and are subject to variation without notice. Complimentary Consultations available. A quote will be provided by your stylist during your consultation prior to the service to avoid any concerns.
To make a booking we will require a valid credit or debit card that will be kept safely on file.
Confirmation Policy
You will receive a notification of your upcoming appointment 7 days prior via email/SMS and an SMS 72 hours prior. You can manage and amend your booking via the confirmation link.
Cancellation Policy
To ensure the smooth operation of our salon and provide the best service to all our valued clients, we request that a valid card be kept on file when booking any appointment. This secures your booking and allows us to allocate the necessary time and resources for your visit.
Should you need to cancel or reschedule your appointment, including in cases of illness, we kindly ask for a minimum of 48 hours' notice. This allows us the opportunity to fill your vacated spot and ensures our schedule runs efficiently. If you provide notice within this timeframe, you will not receive a cancellation charge.
Please note that any service cancelled within a 48-hour period will incur a 50% cancellation fee.
We understand that unexpected situations may occur, including illness or the need to care for someone who is sick. While we empathise with these circumstances, it is essential to balance compassion with safeguarding our business's financial stability. Additionally, we want to ensure fairness for other clients who may have been unable to secure an appointment due to our fully booked schedule. Therefore, we kindly ask that you contact the salon in advance to notify us if you need to cancel or reschedule your appointment.
No-shows will incur a fee of 75% of the booked service and will be charged to the card on file.
Your cooperation and consideration are greatly appreciated. By adhering to these policies, you help us maintain a high level of service while respecting the needs of our clients and our small business.
Service Modification Policy
Are you still enjoying your colour and loving your previous cut? That's fantastic! We kindly request that you inform us 48 hours before your appointment if you wish to modify your booked services. Our stylists have allocated specific time slots for these services, and making changes is similar to cancelling a booking.
If a service is cancelled upon arrival at your appointment without prior notice, you will be charged 50% of the service booked.. This policy ensures fairness and helps us effectively manage our schedule.
Complimentary Adjustment Period Policy
We are dedicated to ensuring that our clients leave with a hairstyle they absolutely love. Your satisfaction is of the utmost importance to us. If, for any reason, you are not completely happy with your fresh locks, we encourage you to reach out to our friendly staff within 7 days of your appointment. Simply give us a call or send us an email, and we'll be happy to make any necessary adjustments, completely complimentary with the original stylist.
We take pride in creating an open and safe environment where you can confidently return for any modifications you desire. While we do not offer refunds, our primary focus is to provide outstanding hair services that leave you feeling amazing every time you visit us. Your happiness and confidence are at the core of our salon's values, and we are dedicated to ensuring that you always receive exceptional hair care and an experience that exceeds your expectations.